Our Authentique personnel are not employed by the US Department of the State or embassies. You understand and authorize Authentique to obtain an apostille, authentication, notarization, and/or translation on your behalf. You agree to indemnify and to hold Authentique, its employees, and affiliates harmless from all liability and expenses, including reasonable attorney’s fees that may be incurred as a result of your instructions. You understand that Authentique cannot and does not make any guarantees or warranties regarding your requests, and also cannot guarantee any shipping and delivery times or dates. You understand that Authentique is not a partner, subsidiary, or otherwise affiliated with any shipping company including FedEx (Federal Express) and USPS (United States Postal Service) and is not responsible for their actions. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping center.