Shipping Policy

All processed documents are shipped via FedEx Overnight service. The fee for domestic shipping is included in the apostille/authentication service price. If your documents need to be shipped outside of the USA, an additional international shipping fee will apply. FedEx Overnight service is not guaranteed for international shipments; however, your documents will be shipped using the fastest available express service via FedEx. You will always be provided with your tracking number via email. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping center.

Military Addresses: If you provided a military address (APO Box) the flat rate fee is $30 without regard to the destination address. Your documents will be shipped through USPS since this is the only mailing service that the military accepts. Your documents will be shipped using the fastest available service and you will always be provided with your tracking number via email. We cannot estimate shipping time to military addresses since the military handles their own mail delivery systems.

Cancellations

You may cancel processing of your documents within 2 days of us receiving your document and receive a full refund. Any cancellations received after 2 days of receiving your document will not be honored.