1. How does the process work?
Select your service and complete the required information. Add the services needed to your cart. Complete the order form on the checkout page. That’s it!
We will hand deliver your documents to the US State Department and have it mailed back out to you within 3-4 business days using FedEx overnight.
If you choose to mail your documents to us, complete and print our application form and mail it with your documents and payment to the address listed on the application. Acceptable payment methods for our mail in service is money order or company check. We do not accept personal checks, credit/debit cards, or cashier’s checks for our mail in service. Alternatively, you may select to pay for your mailed documents online.
2. Are you traveling outside of the country within 24-48 hours? We recommend contacting the US State Department directly.
If you are traveling out of the country with 24-48 hours and would like your documents expedited, please contact the US State Department directly at 202.485.8000 between the hours of 10:00am-1:00pm and 2:00pm-3:00pm est to schedule an appointment.
3. How are you able to offer services as a low rate?
We keep our expenses low and in turn pass those savings on to our customers.
4. Do you print on federal level security paper?
Yes, we print your pdf FBI results on blue tamperproof security paper that meets and exceeds federal requirements.
5. Why do I have to pay a higher price for mailing in my FBI results?
We strive to keep our expenses low. Since we specialize in offering convenient FBI results printing on security paper, we give our online customers a discount while customers that prefer to mail in their results pay the standard rate.
6. Do you offer translation services? If so, what languages?
We offer translations services for every language as shown on our application. Unlike our apostille/authentication rate which is per document, the translation rate is priced per page. All translations are notarized and can be apostilled together with your documents.
7. My FBI results have more than one page. Is this still considered one document?
Yes, if you have an FBI report with more than one page, be sure to send all pages together as this is considered one complete document. If your results need to be translated, you will be charged per page in addition to the apostille rate.
8. What are your hours of operation?
We are available by phone and email from 10:00 am – 5:00 pm EST and through live chat from 8:00 am – 7:00 pm EST
9. Why must certain documents be translated and certified before they can be apostilled.
Sometimes the agency that executed the document will refuse to certify it which means the document cannot be further authenticated or certified. As a solution, the document can be translated, certified, and then apostilled.